KYC and Verification

At Prime Slots, safeguarding our players and maintaining the integrity of our platform are paramount. Identity verification, a process commonly known as Know Your Customer (KYC), is a crucial step in achieving these goals. By confirming your identity, we can prevent fraud, combat money laundering, and ensure that our services are used responsibly and legally. This process protects both you, the player, and Prime Slots from illicit activities, fostering a secure and trustworthy gaming environment for everyone.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a regulatory requirement imposed on financial institutions and online gaming operators like Prime Slots by various licensing authorities. It involves collecting and scrutinising specific personal information and documentation to confirm who you are. The objective is to assess potential risks, prevent financial crime, and comply with legal obligations, ensuring that Prime Slots operates with transparency and accountability.

Verification is an ongoing process that may be triggered at various stages of your interaction with Prime Slots. Typically, you will be asked to complete initial verification upon registration or before your first withdrawal. However, further verification checks may be required at any point during your membership, including:

• When you reach certain deposit or withdrawal thresholds.
• If there are changes to your personal information.
• If there are inconsistencies or discrepancies in the information you have provided.
• As part of our ongoing commitment to regulatory compliance and risk assessment.
• If we suspect any unusual or suspicious activity on your account.

To complete the verification process, you may be asked to provide several types of documents. These documents help us confirm your identity, address, and ownership of payment methods. We always aim to keep requests proportionate and relevant to the verification required. The specific documents requested will depend on the information we need to verify. Please ensure all documents are clear, legible, and current.

To confirm your identity, we typically require one of the following official government-issued documents:

• Passport: A clear copy of the photo page, showing your full name, date of birth, place of birth, nationality, photograph, signature, and document expiry date.
• National ID Card: A clear copy of both the front and back of your national identification card, showing all relevant details.
• Driver's Licence: A clear copy of both the front and back of your driver's licence, ensuring all details are visible and the document is not expired.

The document must be valid and clearly show your full name, date of birth, and a photograph. We cannot accept expired or damaged documents.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Accepted documents include:

• Utility Bill: Such as electricity, gas, water, or landline telephone bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: For example, a tax statement or official letter from a government agency.

Please ensure the document is dated within the last 90 days and matches the address registered on your Prime Slots account. We cannot accept P.O. Box addresses as proof of residence.

To ensure the security of your transactions and prevent unauthorised use, we may need to verify the payment methods you use to deposit and withdraw funds at Prime Slots. The required documentation varies depending on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account profile page clearly showing your name, email address, and account ID.
• Bank Transfer: A copy of a bank statement or a screenshot from your online banking portal showing your name, bank account number, and the bank's logo.

The name on the payment method must match the name registered on your Prime Slots account.

In certain circumstances, particularly when dealing with large transactions or if regulatory requirements mandate it, Prime Slots may be required to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is part of our Enhanced Due Diligence (EDD) procedures to comply with anti-money laundering regulations. You may be asked to provide documentation such as:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Documentation relating to inheritance, property sales, or other significant financial events.

We understand that such requests are sensitive, and we handle all information with the utmost confidentiality and in accordance with data protection laws.

Once you submit your documents, our dedicated verification team at Prime Slots will review them. We strive to process all submitted documents as quickly as possible. Typically, verification is completed within 24 to 48 hours, although this timeframe may vary depending on the clarity of the documents provided and the volume of requests. You will receive an email notification once your verification is complete or if further information is required. To expedite the process, please ensure all submitted documents are clear, complete, and meet the specified requirements.

Prime Slots is committed to protecting your personal information. All documents and data you provide are handled with strict confidentiality and stored securely in accordance with our Privacy Policy and applicable data protection regulations, including GDPR. We utilise advanced encryption technologies and stringent access controls to prevent unauthorised access, disclosure, alteration, or destruction of your personal data. Your documents are used solely for the purpose of identity verification and regulatory compliance.

Prime Slots operates under strict anti-money laundering (AML) laws and regulations. Our KYC and verification procedures are integral to our AML compliance framework. By verifying your identity and monitoring transactions, we actively work to prevent our platform from being used for illegal activities such as money laundering and terrorist financing. We report any suspicious activities to the relevant authorities, as required by law. This commitment helps maintain a safe and legitimate gaming environment for all Prime Slots players.

Under no circumstances do we permit individuals under the legal gambling age to use our services. Age verification is a critical component of our KYC process. We rigorously check the date of birth provided during registration against official identification documents to confirm that all Prime Slots players are 18 years of age or older (or the legal gambling age in their jurisdiction, if higher). This measure is in place to protect minors from the harms of gambling and to ensure we comply with our licensing obligations.

If your verification is delayed beyond the typical timeframe, or if it is unsuccessful, our support team will contact you. Delays can occur if documents are unclear, incomplete, or if additional information is required. If verification is unsuccessful, it may be due to discrepancies in the information provided, invalid documents, or failure to meet regulatory requirements. In such cases, we will explain the reasons and guide you on the next steps, which may include resubmitting documents or providing alternative forms of verification. Failure to successfully complete verification may result in account restrictions, including the inability to deposit or withdraw funds, or account closure.

If you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our dedicated customer support team at Prime Slots is here to help. You can reach us via live chat, email, or telephone, as detailed on our 'Contact Us' page. We are committed to making the verification process as straightforward as possible and will provide clear guidance and support every step of the way.