KYC and Verification

At Prime Slots, safeguarding our players and maintaining a secure gaming environment are top priorities. Identity verification is a crucial step in achieving this. By confirming your identity, we can prevent fraud, protect your account from unauthorised access, and ensure that all transactions are legitimate. This process also helps us comply with legal and regulatory requirements, ensuring that Prime Slots operates responsibly and ethically. Our commitment to these practices creates a trustworthy and fair platform for everyone.

KYC, or "Know Your Customer," is a standard regulatory process in the financial and gaming industries. It involves collecting and verifying personal information about our customers. For Prime Slots, KYC means understanding who our players are, ensuring they meet the legal age requirements for gambling, and confirming that the funds used are from legitimate sources. This due diligence is essential for preventing illegal activities such as money laundering, fraud, and underage gambling. It forms a cornerstone of our operational integrity and your security.

Verification is an ongoing process at Prime Slots and may be requested at several stages of your customer journey. Typically, you will be asked to complete verification:

• Upon registration of your account.
• Before your first withdrawal, or when cumulative withdrawals reach a certain threshold.
• When there are changes to your personal information, such as a new address.
• If your account activity triggers our security protocols, for example, unusual deposit patterns.
• Periodically, as part of our ongoing regulatory compliance obligations.
• If we suspect any fraudulent activity or a breach of our Terms and Conditions.

To complete the verification process, you may be asked to provide various documents. These are typically categorised into proof of identity, proof of address, and proof of payment method. The specific documents requested will depend on your individual circumstances and the information we need to confirm. All documents must be clear, legible, and valid.

To confirm your identity, we will require a valid, government-issued photographic identification document. This helps us ensure that the person registered with Prime Slots is indeed you. Acceptable documents include:

• A clear, colour copy of your passport (showing the photo page and signature page).
• A clear, colour copy of your national identity card (both front and back).
• A clear, colour copy of your driving licence (both front and back).

The document must not be expired. All four corners of the document must be visible, and the image must be of high quality, with no blurriness or glare.

To verify your residential address, we require a recent document that clearly displays your full name and current address. This document should be no older than three months from the date of issue. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, landline telephone, or internet bill). Mobile phone bills are generally not accepted.
• A bank statement or credit card statement.
• A government-issued tax statement or council tax bill.

The document must show the issuing company's logo or letterhead, your name, your address, and a date of issue within the last three months.

To ensure the security of financial transactions and prevent fraud, we may also ask you to verify the payment methods used on your Prime Slots account. The requirements vary depending on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must remain visible.
• E-wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

Ensure that all sensitive information not required for verification is safely redacted.

In certain circumstances, particularly when deposits or withdrawals involve significant amounts, Prime Slots is legally obliged to understand the source of your funds. This process is known as Source of Funds (SOF) verification and may involve Enhanced Due Diligence (EDD). We may ask for documentation that demonstrates how you obtained the funds you are using to gamble. Examples of SOF documents include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Evidence of sale of property or assets.
• Inheritance documents.
• Company accounts or dividend statements.

This is a standard regulatory requirement designed to combat money laundering and terrorist financing. All information provided will be treated with the utmost confidentiality and used solely for compliance purposes.

Once you have submitted your documents through the designated secure upload portal on the Prime Slots website, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible.

• Initial Review: Documents are typically reviewed within 24-48 hours.
• Further Information: If any documents are unclear, invalid, or if additional information is required, we will contact you via email. This may extend the processing time.
• Completion: Once all required documents have been successfully verified, you will receive a confirmation email.

Please ensure that the email address registered on your Prime Slots account is accurate and regularly checked. Delays can occur if documents are incomplete or illegible.

Prime Slots takes data protection seriously. All documents and personal information you provide are handled in strict accordance with our Privacy Policy and applicable data protection laws, including GDPR. Your data is encrypted and stored on secure servers, accessible only by authorised personnel for verification and compliance purposes. We do not share your personal information with third parties for marketing purposes. Once your verification is complete and the required retention period has passed, your documents will be securely archived or deleted.

As a regulated online casino, Prime Slots is committed to preventing money laundering and other financial crimes. Our KYC and verification procedures are integral to our Anti-Money Laundering (AML) framework. We adhere to stringent AML regulations set by our licensing authority. This involves monitoring transactions for suspicious activity, reporting such activity to the relevant authorities, and ensuring that all funds processed through our platform are legitimate. Your cooperation in the verification process directly contributes to maintaining a safe and lawful gaming environment for everyone.

Underage gambling is strictly prohibited. A core component of our verification process is confirming that all our players are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We use the submitted identity documents to verify your age. Any account found to belong to a minor will be immediately closed, and any winnings will be voided. Prime Slots is dedicated to protecting minors and promoting responsible gaming practices.

If your verification process is delayed, it usually means that the documents provided were not sufficient, or further information is required. We will contact you via email with specific instructions on what is needed. If verification is unsuccessful after multiple attempts, or if we cannot confirm your identity to our satisfaction, we may be required to suspend or close your account. This is a measure taken to comply with our regulatory obligations and protect the integrity of our platform. We will always communicate the reasons for such actions, where permissible.

If you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our customer support team is available to help. You can contact us via:

• Live Chat: Available directly on the Prime Slots website during business hours.
• Email: Send your queries to our support address, and we will respond as promptly as possible.

Please do not send sensitive documents via unencrypted email. Always use the secure upload portal provided on your account page for submitting personal information and documents. Our team is trained to guide you through the process efficiently and securely.